REFUND AND CANCELLATION POLICY

Last updated: 29 September 2026

We want to be straightforward about this rather than hide it in long paragraphs.

Before you pay

You see your finished CV before you pay for it. We show you a preview of both lengths, and we show you the professional wording in plain readable text so you can check it properly.

You can stop at any point before paying and it costs you nothing. If you get to the payment screen and change your mind, close it. You will not be charged.

This is why the refund rules below are what they are. You are not buying something unseen.

When we will refund you in full

• You paid and we did not deliver. If your payment went through and you did not receive your CV, and we cannot deliver it to you, we refund you in full.
• You were charged twice for the same CV. We refund the duplicate.
• We refuse to produce your CV for one of the reasons in section 10 of the terms, before producing it.
• The service failed on our side and we cannot fix it.

When we will not refund you

We do not refund because information you confirmed turned out to be wrong.

Before your CV is produced we show you everything you typed and ask you to confirm it, and we show you the wording we wrote and ask you to approve it. You can change anything at that stage, free, as many times as you like. Once you confirm, that is what we produce.

So if the finished CV contains a wrong phone number, a wrong date, a misspelled employer or any other detail that you checked and confirmed, that is not a fault in the service and it is not refundable.

We fix it instead. See below.

We also do not refund because:

• You did not get a job, an interview or a reply. We do not sell that and we do not promise it.
• You changed your mind after receiving the documents.
• You prefer a different design after seeing the finished CV. Changing the design is an update, see below.

What you get instead of a refund

One free correction. If there is a mistake on your CV, whatever caused it, tell us and we fix it once at no charge. You get the whole set of documents again.

After that, R59 per update. Any further change costs R59 and gives you the full set again in both lengths.

Every update restarts the six month period we hold your CV for.

How to ask for a refund or a correction

Email support@creationdynamix.co.za with:

• The email address on your account
• The date of your payment
• What went wrong

We will reply within two working days. Approved refunds are paid back to the same card or account you paid from, and normally take two working days to reach you, depending on your bank.

Cancelling

There is no subscription to cancel. You pay once. We will never charge you again automatically.

You can delete your CV and your account data at any time from your account. Deleting your data is not a refund and does not create one.